Burner Consumables & Spare Parts — South Africa

The most reliable way to identify the correct spare part is to provide us with your burner's make, model number, and serial number, which are typically found on the burner nameplate or identification label. If you have access to the part number from the existing component, that makes the process even faster and more accurate. Our technical team maintains extensive cross-referencing databases that allow us to match your equipment details to the correct OEM part numbers. You can send us photographs of the nameplate and the component in question, and we will respond with a quotation and availability information. We recommend keeping a record of your burner specifications and commonly replaced part numbers for future reference.

Yes, we maintain inventory and sourcing capabilities for a wide range of current and legacy burner models. Our technical team has extensive experience identifying and sourcing components for older equipment, including burners that have been discontinued by their manufacturers. We have successfully sourced parts for systems dating back several decades, often finding that many mechanical components remain available or have modern equivalents that are fully compatible. When a direct OEM replacement is no longer available, our cross-referencing expertise allows us to identify suitable alternatives from other manufacturers that maintain the required safety standards and performance specifications. Contact us with your equipment details and we will research the best available options for your specific requirements.

We accept returns on unused, resalable parts within 14 days of the original purchase date. Parts must be returned in their original packaging and in saleable condition with all accompanying documentation. Custom-ordered or special-order items, including non-standard components sourced specifically for your requirements, are generally non-returnable unless they are found to be defective or incorrectly supplied. If you receive a part that is incorrect or faulty, please contact our team immediately and we will arrange a replacement or refund as appropriate. We recommend verifying the part number and specifications against your requirements before ordering, and our technical team is always available to help confirm compatibility.

Yes, we offer volume-based discounts for bulk orders and preferential pricing structures for clients who place regular orders or hold maintenance contracts with us. Our discount structure rewards loyalty and ongoing business relationships, making it more cost-effective for facilities that require frequent spare parts replenishment. Contact our sales team to discuss your typical order volumes and frequency, and we will provide a competitive quotation tailored to your specific requirements. We also offer account terms for established clients with approved credit, simplifying the procurement process for regular orders. Our goal is to build long-term partnerships with our clients by providing quality products, reliable service, and competitive pricing that reflects the value of your ongoing business.

Yes, we also supply components for gas trains, gas regulation systems, gas metering equipment, and other gas-related systems beyond the burner itself. Our inventory and sourcing capabilities cover a wide range of gas equipment components including pressure regulators, safety valves, solenoid valves, gauges, test points, flexible hoses, and fitting kits. If you need a specific component for any gas system, contact us with your requirements including manufacturer, model, and any part numbers available, and our technical team will identify and source the correct component for you. We also offer advice on component selection, compatibility, and applicable standards for gas equipment applications.

For stocked items, we offer same-day dispatch for orders placed before midday, with next-day delivery available throughout Gauteng including Boksburg, Johannesburg, Pretoria, Springs, and Kempton Park. For emergency requirements where standard delivery times are not fast enough, we can arrange expedited shipping or same-day courier delivery for urgent requests within the Gauteng region. For non-stocked items, we prioritise sourcing and can typically deliver within two to five business days depending on the component and supplier availability. Our technical team will provide you with accurate lead time information when you enquire, so you can plan accordingly. We also offer a will-call collection service from our Boksburg workshop for clients who need immediate access to parts.