Emergency Support
24/7 Emergency Gas & Burner Support — South Africa
Fast, reliable emergency response for critical burner, gas line, or combustion system failures. We're on standby 24/7 across Gauteng.
Burner failures and gas system emergencies never seem to happen at a convenient time. They strike in the middle of a critical production run, late on a Friday evening just as the weekend shutdown begins, or during a long holiday weekend when every minute of downtime cuts directly into your bottom line. When a critical burner fails, a gas leak is detected after hours, or a combustion system begins malfunctioning with alarming error codes flashing on the control panel, you need immediate access to expert help from someone who understands the urgency of your situation. That is exactly what Burner Pro delivers with our 24/7 emergency support service, available 365 days a year including weekends, public holidays, and after hours anywhere in Gauteng and surrounding regions. Our emergency response team comprises experienced SAGA-registered gas practitioners with specialised training in rapid diagnostics, safety isolation procedures, and on-site repairs across all burner types and gas systems. Every technician carries comprehensive stock of commonly needed replacement parts in their service vehicle, including ignition electrodes, photocells, nozzles, gaskets, filters, pressure switches, and control box components. This means the vast majority of emergency repairs are completed in a single visit, minimising your downtime and getting your operations back online as quickly as humanly possible. We understand that every hour of lost production has a direct financial impact, which is why we treat every emergency call with the urgency it deserves, dispatching our nearest available technician immediately.
When you call Burner Pro for an emergency, you speak directly to our team members who understand burner systems and gas installations intimately — not a call centre operator reading from a script. We take down the critical details of your situation, assess the severity, and dispatch the most suitable technician with the right parts and equipment for your specific system. We prioritise emergency calls based on the severity of the situation, with gas leaks, complete system shutdowns, and safety system failures receiving our fastest possible response. In the greater Gauteng region, including Boksburg, Benoni, Johannesburg, Pretoria, Springs, Kempton Park, Germiston, and the East Rand industrial corridor, our technicians typically arrive on site within 2 hours of your emergency call. For clients outside Gauteng, we coordinate the fastest possible response using our network of certified technicians and can arrange same-day courier delivery of critical spare parts when needed. Our 24/7 emergency technician line at 067 900 2002 is staffed around the clock, and we maintain close communication with you from the moment you call until your system is fully operational again. We do not consider the job complete until your burner is running safely, efficiently, and to your satisfaction. Our commitment to after-hours support has made us the trusted emergency partner for industrial plants, commercial facilities, and homeowners throughout South Africa who know they can count on Burner Pro when the unexpected happens.
Burner Failures
Emergency repair and diagnostics for all burner types — gas, oil, and dual-fuel systems. Our technicians carry comprehensive spares for rapid on-site repairs of most common burner failures including ignition faults, lockout conditions, flame detection issues, fuel supply problems, and control system errors. We handle everything from small domestic burners to large industrial multi-burner configurations with capacities exceeding 30 MW. In most cases, we diagnose and complete the repair in a single visit, getting your operations back online without delays. Our technicians are trained on all major brands including BALTUR, Riello, Weishaupt, Dunphy, Ecoflam, and Bentone, and we stock genuine OEM parts for quick replacement.
Gas Leaks
Safe isolation, detection, and repair of gas leaks from pipes, fittings, valves, and appliance connections. Our technicians use professional electronic gas detectors and leak detection spray to pinpoint the exact source of a leak quickly and accurately. Once identified, we isolate the affected section and perform the necessary repairs using SANS-approved materials and methods. Every gas leak repair is followed by a full pressure test and leak check on the entire affected system to ensure complete safety before restoring service. We also provide emergency gas supply isolation and system safety checks for peace of mind. Gas leaks are among the most serious emergencies we handle, and we prioritise them above all other call-outs.
System Malfunctions
Rapid diagnosis and repair of combustion system faults, burner lockouts, control failures, and flame detection issues. System malfunctions can be frustrating and costly, especially when they cause repeated shutdowns that interrupt production. Our diagnostic approach begins with a thorough analysis of control system error codes, followed by systematic testing of all components including flame detection, fuel supply, combustion air, and safety interlocks. We identify the root cause — not just the symptoms — and implement lasting corrective measures. Whether it is a faulty photocell, a misaligned electrode, a clogged fuel nozzle, or a failed control box, we have the expertise and parts to restore safe operation quickly.
Safety Shutdowns
Emergency safety system inspections, resets, and compliance verification following unplanned shutdowns or safety system activation. When a safety system activates, it is critical to identify and address the root cause before resetting and restarting. Our technicians conduct thorough safety system diagnostics including valve proving tests, leak detection checks, flame detection verification, and interlock testing. We identify why the safety system activated and implement corrective measures to prevent recurrence. Every safety shutdown reset is documented with a detailed report for your compliance records and insurance purposes.
Control System Emergencies
Emergency support for control system failures, PLC faults, burner management system errors, and programming issues. Modern burner systems rely on sophisticated electronic controls, and when these fail, the entire system can be rendered inoperable. Our technicians are trained on control platforms from Siemens, Honeywell, Satronic, and other leading manufacturers. We carry common control components including flame safeguard relays, transformers, sensors, and display panels in our service vehicles for rapid replacement. For complex control system issues, our workshop can provide remote diagnostic support and reprogramming services.
Gas Supply Interruptions
Emergency response for gas supply failures, pressure irregularities, regulator malfunctions, and meter or cylinder supply issues. A sudden loss of gas supply or abnormal pressure fluctuations can bring your operations to a standstill and create safety hazards. Our technicians are equipped to diagnose supply-side problems including failed regulators, blocked filters, frozen lines, depleted cylinders, and faulty metering installations. We carry replacement regulators, filters, and fittings to restore supply quickly. For LPG installations, we can advise on emergency cylinder replacement and can coordinate with your gas supplier to expedite delivery. We also provide temporary supply solutions where feasible to minimise downtime while permanent repairs are completed.
Frequently Asked Questions
Got Questions?
How quickly can you respond to an emergency call?
We aim to be on site within 2 hours for emergency calls in Gauteng, including Boksburg, Johannesburg, Pretoria, Benoni, Springs, Kempton Park, and the East Rand corridor. For gas leaks and critical safety emergencies where immediate danger is present, we prioritise the fastest possible response and can often arrive much sooner. Call our 24/7 technician line at 067 900 2002 and we will dispatch the nearest available technician immediately. For clients outside Gauteng, we assess each situation individually and coordinate the fastest possible response, which may include dispatching a technician from our network or arranging same-day courier delivery of critical spare parts to minimise your downtime while we travel to site. We maintain close communication with you throughout the response process so you always know when to expect us.
What should I do while waiting for the emergency technician?
If you suspect a gas leak, evacuate the area immediately and ensure all occupants are at a safe distance. Do not operate any electrical switches, lights, appliances, or phones in the affected area. Open doors and windows if you can do so safely without entering a hazardous area. Turn off the gas supply at the main valve or meter if accessible from outside. Wait for the technician at a safe outdoor location and keep our emergency line available in case we need to reach you with updates. For burner system emergencies without gas odour, you can safely turn off the system at the main disconnect and gas isolation valve while waiting. Do not attempt any repairs or adjustments yourself.
Do you charge extra for emergency call-outs?
Emergency call-outs after normal business hours, on weekends, and on public holidays carry a premium rate due to the after-hours response, priority scheduling that may disrupt other planned work, and the need to have technicians on standby specifically for emergencies. We provide transparent pricing when you call, with no hidden fees or surprises. We accept EFT, cash, and major credit cards for payment on completion of the emergency repair. Corporate clients with approved credit accounts can be invoiced. We recommend discussing pricing when you call so there are no surprises. For regular maintenance contract clients, we offer reduced emergency call-out rates as part of their service agreement.
Can you handle large industrial emergencies?
Yes, absolutely. Our team is specifically equipped and experienced in handling critical industrial emergencies including multi-burner shutdowns affecting entire production lines, complex system failures involving integrated control networks, gas train component failures such as valve or regulator malfunctions, combustion control system faults requiring PLC reprogramming, and large boiler house emergencies. We have the tools, diagnostic equipment, spare parts inventory, and technical expertise to handle even the largest industrial systems with capacities exceeding 30 MW. Our senior technicians have decades of combined industrial experience and many hold manufacturer-specific certifications from BALTUR, Riello, and Honeywell, along with SAGA gas practitioner registration.
Do you service emergency call-outs outside Gauteng?
Our primary emergency response area is Gauteng, where our strategically positioned fleet of service vehicles can typically reach you within 2 hours. For emergency call-outs outside Gauteng, we assess each situation on a case-by-case basis. Depending on the location, the nature of the emergency, and technician availability, we may dispatch a technician from our Boksburg base or coordinate with our network of trusted partners in other provinces. For clients in Mpumalanga, Free State, Limpopo, and other regions, we can also arrange expedited courier delivery of critical spare parts while our technician travels to site. Contact our emergency line to discuss your specific situation.
What types of payment do you accept for emergency services?
We accept EFT, all major credit and debit cards, and cash for emergency services. For corporate clients with approved credit accounts, we can invoice the work and accept payment via EFT within agreed terms. Payment is required on completion of the emergency repair for non-account clients. We also accept payments via SnapScan and Zapper for convenience. If you are unsure about payment methods, please ask when you call our emergency line so we can make the necessary arrangements.
Do you carry spare parts in your service vehicles?
Yes, all our emergency service vehicles carry comprehensive stock of commonly needed spare parts and consumables including ignition electrodes and spark plugs, photocells and flame detectors, oil and gas nozzles, gaskets and seals, filters, control box components, gas valves, pressure switches, thermostats, fan belts, and flexible hoses. This extensive on-board inventory allows the majority of emergency repairs to be completed in a single visit without waiting for parts to be sourced or delivered. For less common components, our Boksburg workshop maintains extensive stock and our team can quickly dispatch parts to site.
Can you help with emergency COC certification after repairs?
Yes, after completing any emergency repair that involves modification or repair of your gas installation, our SAGA-registered gas practitioners can issue an updated Certificate of Compliance (COC) for the affected system or appliance. This ensures your installation remains legally compliant and properly documented after the emergency work. We can also conduct a full system compliance inspection if needed, and issue COC certification for the entire installation. This is particularly important for insurance purposes and for facilities that need to maintain their compliance records.